Job Qualifications Red Hat Enterprise Linux (RHEL), Trouble Ticketing, Windows System Administration Job Description Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Langley AFB, VA. Type of Requisition Regular Clearance Level Must Currently Possess Top Secret/SCI Clearance Level Must Be Able To Obtain Top Secret SCI + Polygraph Public Trust/Other Required None Job Family IT Infrastructure and Operations Skills Job Qualifications Red Hat Enterprise Linux (RHEL), Trouble Ticketing, Windows System Administration Certifications None Experience 5 + years of related experience US Citizenship Required Yes HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT Maintains an organization's computer systems' workflows and is responsible for the upkeep, configuration and reliable operation of computer systems, As a Systems Administrator, you will work closely with both on-site and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 1/2/3 support of Windows workstations and Windows/Linux servers, including Web servers, network attached storage devices, and stored data in support of business processing requirements. Providing support for implementation, troubleshooting and maintenance of IT systems and management of system infrastructure and any processes related to these systems Providing support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Providing Tier 1, Tier 2 and Tier 3 problem identification, diagnosis and resolution Providing support for the escalation and communication of status to agency management and internal customers Provide Installation of PC hardware, Server hardware, and network connections Install/load operating system and application software using PowerShell, PDQ, or MECM (SCCM) software deployment tools Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination therefore Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance. Perform software installations and upgrades to Windows operating systems and layered software packages and maintains them in accordance with established policies, procedures, licensing, and service level agreements; evaluation and installation of software/hardware patches and resolution of software related problems associated with COTS/GOTS products Create and follow procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import/exports. Conduct routine and emergency maintenance of assigned data center or end user equipment Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers Collaborate and contribute to the development, administration, and testing of backup and recovery plans Ensure systems are secure to STIG guidelines and security patches by reviewing ACAS scans and working with ISSO's to mitigate findings Maintain operational, configuration, and other standard operating procedures (SOPs). Document providing clear working and resolution notes to all tickets and issues worked in a support ticket. Verify system availability with existing Enterprise tools Requirements WHAT YOU’LL NEED TO SUCCEED Bachelor's Degree and 5+ years of relevant experience or an equivalent combination of education and years of experience. Must have Security+ certification or DoW 8570 Level II equivalent within 90 days of hire TS/SCI Clearance required and eligibility to obtain CI Poly Must be able to obtain System Administrator Accounts and access as required by customer within 90 days of hire RHEL, Windows, and/or Storage administration experience Experience working with trouble ticket reporting and tracking systems such as Service+ Ability to respond to after hour calls “provide on-call support #J-18808-Ljbffr
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