As part of the Groups & Events team, you will play a key role in managing the planning and coordination of groups, meetings and events from confirmation through to execution. You will work closely with clients and hotel departments to ensure every event is delivered seamlessly while supporting revenue growth and maintaining exceptional service standards.
Other Key Responsibilities:
Manage the administration, planning and execution of group bookings, meetings and events, ensuring all details are accurately coordinated.
Produce event documentation including proposals, contracts, event orders and group overviews in line with Hyatt standards.
Conduct client show rounds and build strong relationships by providing knowledgeable and professional guidance throughout the planning process.
Manage event diaries and function space to maximise revenue opportunities and optimise occupancy.
Prepare, review and distribute banquet event orders (BEOs), ensuring all event information is accurate and communicated effectively across departments.
Support and lead BEO meetings, ensuring all operational teams are fully briefed on upcoming events.
Utilise hotel systems to manage bookings, maintain accurate records and ensure all activities are completed in a timely manner.
Identify opportunities to generate additional revenue through upselling and cross-selling hotel products and services.
Monitor event deposits, payments, invoicing and post-event settlements to ensure accurate financial administration.
Build strong relationships across the hotel, ensuring a seamless transition of event information and exceptional event delivery.
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