Job Description

Job Title

Essential Duties and Responsibilities:

• Provides a high level of guest service while adhering to established department and property policies and procedures while working in the Cage.
• Responsible for learning and performing a wide variety of monetary transactions for our guests, such as check cashing, chip redemption, lottery and voucher redemption as well as understanding the casino and compliance systems.
• Assists in the safeguarding of company assets by ensuring all distinguishing job duties are performed according to established company policies and procedures.
• May assist with building cassettes and balancing the bill validators for the ticket redemption and lottery machines. May at times respond to a guest dispute at a lottery machine.
• Handles guest questions, complaints or problems in a prompt and courteous manner. When unclear, passes information to a Supervisor for assistance.
• Enrolling/reprinting of Rush Rewards Club cards, explanation of benefits and promotions.
• Maintain and safeguard the confidentiality of guest/player information; Discuss confidential customer information only with appropriate department and division heads.
• Maintain working knowledge of casino, including but not limited to hours of operation of casino, restaurants, and other amenities and responds to guest questions regarding the same.
• Distribute, redeems and verifies promotional items in accordance with specific promotion guidelines with enthusiasm.
• Verifies the guests phone number, email address, or if all information is accurate and updates the information when necessary.
• Verify valid/acceptable photo ID in accordance with Rivers Casino/PGCB standards with every transaction.
• Informs supervisor when additional coin or currency is needed during shift.
• Communicates pertinent information to supervisors such as guest service issues, payout discrepancies, variances and any other abnormality that may occur during their work day.
• Responsible for sports wagering ticket redemption.
• Clean and maintain office and public areas to ensure a safe environment.
• Work as a team with other casino departments in a respectful manner.
• Performs other duties as requested or assigned.

Qualifications:

• Must possess outstanding interpersonal communication skills (verbal and written) to effectively interface with guests and Team Members.
• Must be able to work flexible shifts and days of the week including holidays.
• Must have the ability to remain professional and tolerate stress related to servicing public guests in a high pressure and fast-paced environment on the Casino Gaming floor.
• Must be able to be constantly exposed to casino-related environmental factors, including, but not limited to second hand smoke and excessive noise.
• The job functions encompass a varied combination of physical functions, including, but not limited to the following:
1. Constant standing, walking, reaching outward, occasional reaching about the shoulder level and frequent squatting, kneeling, and bending
2. Finger/hand dexterity to maneuver on computer keyboard, office machinery and other tools.
3. Ability to lift or carry up to 25 pounds.
4. Ability to push/pull up to 25 pounds.
• Must be able to traverse through the Casino to arrive at assigned locations.
• Must be able to learn and retain knowledge of computer systems, procedures and regulatory requirements.
• Must be able to frequently bend at the waist, bend at the knees, reach, push/pull up to 10lbs., twist at the waist and shoulders and have finger/hand dexterity to maneuver on computer keyboard and other tools.
• Must be able to constantly and accurately communicate effectively and politely in spoken English, with Team Members and guests to answer questions, provide information and check for guest satisfaction.
• Must demonstrate the ability to add, subtract, multiply, and divide without the use of a calculator, use a point of sale system, handle cash and other financial transactions quickly and accurately.
• Must be able to successfully fulfill the pre-employment process.
• Must obtain and maintain all necessary licensing.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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